Mar 29, 2008
I wanted to send you a little note of appreciation, your service to
customers is top shelf. Boston Leather for my money is first class, No
dissatisfaction on my part. Hoping our relationship is long and productive.
Thanks again very much, may God bless all that you do and all of your
loved-ones. |
Bill M
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| 05 NOV 2007 |
My order was filled today. This product is really first class, very well
made leather goods. I'm happy that I've ordered Boston Leather products.
Their line is tops. Thanks again. |
BILL M. in Florida
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October 30.......I received the package today, great service and great products, thanks!
Stavros in Greece
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October 27...
| Great to deal with someone who does't mind going out of their way to help. Great service! Thanks |
Mick in Australia
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October 20, 2007
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The service was above and beyond my expectations as a customer. I greatly appreciated the quick service on my order.
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Lonita in Muncie
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My major critique of most gear suppliers' web-pages is that they use stock photos of items. Most of the time, the item listing could be improved with a couple of added pictures taken to show an angle not in the stock pictures or taken with a common item to show scale. Obviously, this approach isn't possible with all items in stock, but as appropriate, this service would be invaluable to making an informed purchase and increase customer faith and satisfaction with your store as it would show your willingness to go that extra step AND that you were being completely honest with the customer--as opposed to stock company photos which are sometimes taken at an angle to conceal a controversial feature or omission. |
Dep Tom J.
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26 APR 2007
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I ordered Tues. morning and package came on wed. how'd you do that?
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Tim S.
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13 March 2007
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You could improve the link to get to your web-site. I had 5 errors trying to access you site. I do like your site and prices. I have also purchased items from you on E-bay. I think to better your site, maybe you can offer repeat customers a percentage off to insure loyalty. I'm sure there are plenty of shoppers out there that are constantly looking for cheaper prices. |
Rick Y.
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| 11 MAR 07 |
Dave was a great help...will shop with yall again because of his efforts helping me find a product! |
Cliff
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Dec 28, 2006
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I can't believe I got that light at my door step within 24 hrs after I ordered it....Thanx!
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Al B.
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| Your service met my expectations. Personal with quick response. |
| I supervise a bunch of business jet mechanics for a well known company. They all want or have Stingers. Now I know who to refer them to. you might have to work alittle harder to get all those orders out! But for mine it was perfect..........Thanks | |
Brad F.
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July 24, 2006...
| Prompt acknowledgement of order, shipping updates. Hand signing of receipt was a nice touch! Looking forward to shopping again. |
Chris S.
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Your prices and service are both top-notch. You can count on our future business. I shopped online for hours before finding you, and you saved me a lot of money.
Thanks!
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Ronald F
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| June 3, '06---Did our service meet your expectations as a customer? |
| YES, PERSONAL SERVICE!! I WAS ABLE TO SPEAK TO THE BOSS HIMSELF!! |
James B.
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May 26, '06
I would like to thank you for your personal service. You answered all my questions. I still enjoy talking to a person instead of a computer. Being open later than the (canned) stores was a bonus. I got the shipment very quick, and an additional bonus was the lowest prices I found.
Thanks again!
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Larry
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May 8, 2006
| We need to try harder by...: The way I see it, you have already tried harder and have an excellent site and offer excellent services and prices. I was very satisfied with the product and service. It arrived when you said it would. Look forward to doing business with you in the future. Have recommended your site to others. Thanks again for a great deal. |
Pete
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Mar 23, 2006...
| Thanks very much for the prompt shipment. You are saving folks a lot of running around for spare parts when there isn't enough time. |
Gerhard
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Mar 3-- WOW! Got the item in 3 days. I don't think that these folks sleep!
Jonathan
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Mar 1-- The best overall shopping experience I've ever had. Extremely quick personal response, rapid shipping, and superior customer service.
Arhlene
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Feb 27--Thank you very much for taking the time to ask as opposed to just shipping one of them out. Most companies it seems would not have taken the time to make sure the customer got what he needed, They just ship it out not caring if the right product is shipped. It’s refreshing to see great customer service is still alive!!!
Doug
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Feb 8-- So many times we get so turned off when we speak with a customer representative about their product offerings---because they don't give a hoot! You took the time to help us, and that goes a very long way! Will do business with them again for sure! Do yourself a favor and give them a try, you won't be sorry!
Bo H
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Feb 8-- I will definately refer your company to my law enforcement comrades for Streamlight products. Thanks again...
Andre
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Feb 7-- Thank you for your prompt service and attention to my order (even though it was very small). I can't tell you enough how much I like the Boston Leather badge holder-the quality is second to none. Your efforts to keep me informed will make me a return customer. Thanks.
Stephen S
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Feb 6- Quick, polite responses. Great variety of items that are decently priced and shipping prices that don't require your first born as a down payment. Follow up receipts, tracking number and nice "thank you for your business". What else can be said. I have forwarded this web page link to friends for all their flashlight needs. Once again, a true pleasure to deal with. All businesses should take a look and learn what works and this is it. Absolutely Awesome!! A+
Tom M
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Jan 30, 2006 There was some problem with the check out on the web-site and I ended up having to fax my order. Great follow up to a faxed order. They went above and beyond my expectations. Where most would just E-Mail with any questions, they called me to confirm the order so there would be no shipping delay. Will definately use them for future needs. Thanks.
Ralph W.
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Jan. 30, 2006 "I just purchased both the 120V power cord and the charger for my Stinger. I
did not know that the charger did not come with the cord so you may want to
explicitly state on your website that they are sold independently, so other
people such as myself don't get stuck with two shipping charges."
Scott O
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01/20/06 The service was incredible and exceeded my expectations. Just keep going in the direction you are now and the business will be very successful. I am very impressed with your willingness to help me the way you did. Deb and David, thanks for your help and hospitality. I plan on doing business with you in the future.
Christine H
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Everything arrived safe and sound and it looks great! Thanks for taking such good care of me.
Lisa D
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You are the best! Your prices and customer service are A-Number 1! Thank you very much.
Ken S
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The site was extremely user friendly
The service was beyond expectations.
Merry Christmas and thank you! Very, very pleased.
Patricia K
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We need to try harder by...: More mag-lite accessories
Randy G.
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I have been dealing with David for around a year now. I always found his prices cheaper and his service second to none. I would recommend him to anyone.
Michael E.
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You have provided the kind of experience I wish all web retailers would emulate. Excellent price, lightning fast response to my order, and delivery as quick as I could imagine. Great work and I will look to buy from you in the future.
Brian S
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Your service to me was fantastic. AAA+++. From what I see you guys have got your mess together....
Mike T.
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We need to try harder by... Placing a notice somehow to let customers know to enable cookies for the various web addresses that your site requires to use the shopping cart.
William P
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Very quick service. Nothing needs to be improved. I will shop at your site again and will recommend others to your site. Also very content with my Streamlight Luxeon.
Ed W
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It might be helpful to design a page for the engraving options to avoid using email. I did not have a problem with the email, however it might discourage others who arent sure how to tell you what they want engraved.
Sean C
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Excellent service and friendly help!! I wish all companies could be like this one!!
Dean O
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I found this outfit through Ebay. Since I wanted to buy several items I asked the seller how to complete this task. The seller (David) emailed me back and told me to call him at the toll free number he provided.
His prices were cheaper on his own site and he was a pleasure to work with. He is the cheapest I have seen dealing with the rechargable flashlights and the other prices look just as good
I was rebuilding three mag-lites. I got the parts in record time. I was still having problems with one flashlight and emailed him a question. I didn't get a return email but got a phone call after 9PM (my time) and his help got my third light up and running
If you need parts or lights, I cannot recommend anyone higher than DLS Enterprises
Reed W
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I am a repeat customer, and I will be back again. The prices are within the ballpark, at average to better than average. However, what sells me is the service. They have great communications, fast shipment, and super smooth transactions. They are a "Top-Shelf" business.
Mark I.
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Great site! Super-fast shipping. Only wish you carried more products!
Zach E.
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Service was great. I even got a reply from an email on Sunday! I now keep your site in my favorites list! Everything went very smoothly, even adding to my order after completing it by email. Your services and prices are so good I'd like to see more products in your line.
Connor
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The prices you offer are the lowest I could find on the web, by at least $5. Also, when I called to ask questions, all questions were answered quickly, personally, and professionally. DLS enterprises is also bending over backwards to get me my flashlights before I deploy to Iraq, by scheduling a Saturday pickup and refunding the shipping difference. If I'm able to use my Visa while deployed, I will be purchasing from DLS while in Iraq! Excellent prices, and customer support.
Ben
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You've exceeded my expectations!! Keep up the great standard you have set!!
Keith
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I was very impressed with the selection and ease of ordering. Prices with shipping were better than the local shop by far. Thank you!
Nick
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I received the Boston Leather items I ordered from you, and I just want to say, they exceed my expectations as does the customer service I received from you. Thanks very much.
R.J., US CUSTOMS & BORDER PROTECTION
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Wow, what service! I got it today. Thanks again for all of your help. I like the UltraStinger. I will see how it holds up .. When I need something else I will get it from you. Your prices are great but customer service is even better!!
Rich P.
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Efficiency?... 9:25 customer receipt; 9:36 confirm order; 3:00 prority mail confirmation number; 5:51 immediate shipping notice and a thank you. Great product and packaging too! Do you really call that business? I call it customer ecstacy!
Jeff C
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Would it be possible to give customers (who are browsing) an idea of the shipping weight of a particular flashlight or accessory so that we can calculate total cost without going through the ordering process?
Richard
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Some of my cop friends will probably be contacting you pretty soon. I let them know you had great deal's and even better service.
Thanks again and I know where to shop.
ALEX
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This is great. I will try help get your name out to contacts I know.
Doug Y.
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Thank you for taking time in making the final outcome on the engraving a true success. I get nothing but great comments on how great it looks.
Peter A.
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No complaints, but maybe at some point you could carry additional flashlight brands.
Andrew F
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It's a pleasant change to have one on one personal service.
John F.
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These are the best prices I could find...
Terry C.
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I think your fine just the way you are. You've met my Expectations. Keep up the good work. And thanks again.
Peter A
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(We need to try harder by)...adding more products
Tom W.
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Your service far exceeded my expectations. I can't see how you could try harder, your prices and service were outstanding, you've got my business.
Robert
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The service was great, I am recommending your site to my co-workers.
John H
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It might be helpful to design a page for the engraving options to avoid using email. I did not have a problem with the email, however it might discourage others who arent sure how to tell you what they want engraved.
Sean C
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Very quick service. Nothing needs to be improved. I will shop at your site again and will recommend others to your site. Also very content with my Streamlight Luxeon.
Ed
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